Privacy Policy
The Oriental | Chinese Takeaway St. Helens
At The Oriental, we take your privacy seriously. This policy explains how we handle your information to provide you with the best possible service.
1. Order Information & Caller ID
To make ordering as quick and easy as possible, our secure in-shop system maintains a record of customer phone numbers linked to their delivery addresses.
- Why we do this: When you call us, our system allows us to identify your address immediately. This saves you time and ensures your food is delivered to the correct location every time.
- Data Security: These records are stored locally in our shop and are used exclusively by our staff to process your orders. We do not sell or share this database with any third parties.
2. Website Analytics (Swetrix)
To help us understand which parts of our menu / website are the most popular, we use Swetrix for basic website analytics.
- Self-Hosted: We host this service on our own private server. Your browsing data never leaves our control and is never shared with third-party advertisers.
- No Cookies: We do not use invasive tracking cookies. We only see general data, such as whether you are using a mobile phone or a desktop to view our menu.
3. Secure Payments (SumUp)
For in-person and phone-pickup orders, we use SumUp to process card and contactless payments securely.
- Encryption: Your payment data is handled directly by SumUp’s encrypted systems. The Oriental does not store your card numbers or sensitive bank details.
- Cash Only for Delivery: Please note that we currently only accept cash for delivery orders.
4. Your Rights & Marketing
- No Marketing: We do not send marketing emails, newsletters, or promotional texts. Your phone number is used only to manage your orders.
- Access & Deletion: Under UK data protection law (UK GDPR), you have the right to ask us what information we hold about you or to request that we remove your address from our caller ID system.
If you have any questions about our privacy policy, please contact us through the contact form on this page.